Our Commitment to GDPR
At HypeVideo, we take your privacy seriously. If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have specific rights under the General Data Protection Regulation (GDPR). This page explains those rights and how you can exercise them.
For full details about what data we collect and how we use it, please also review our Privacy Policy.
Who This Applies To
The GDPR applies to you if you are a resident of, or accessing our services from, the European Economic Area (EEA), the United Kingdom, or Switzerland. We extend similar data protection rights to all our users wherever possible.
Your Rights Under GDPR
Under the GDPR, you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete information.
Right to Erasure
Request deletion of your personal data ("right to be forgotten").
Right to Restrict Processing
Ask us to limit how we use your data in certain circumstances.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or for marketing.
Right to Withdraw Consent
Withdraw your consent at any time where processing is based on it.
Right to Lodge a Complaint
File a complaint with your local data protection authority.
How to Exercise Your Rights
To make a request under the GDPR, simply email our data protection team. We'll respond within 30 days as required by law. There is no charge for exercising your rights, unless requests are manifestly unfounded or excessive.
Please include the following in your request so we can verify your identity and respond efficiently:
- Your full name and the email address associated with your HypeVideo purchase
- A clear description of which right you wish to exercise
- Any additional details relevant to your request
Legal Basis for Processing
We only process your personal data when we have a valid legal basis to do so. Depending on the context, we rely on one or more of the following:
- Contractual Necessity: To fulfill our agreement with you, such as delivering access to HypeVideo after purchase.
- Legitimate Interests: To operate, secure, and improve our services, prevent fraud, and communicate with customers.
- Legal Obligation: To comply with applicable laws, tax requirements, and respond to lawful requests from authorities.
- Consent: Where you have freely given consent, such as for non-essential cookies or marketing emails. You can withdraw this consent at any time.
Data We Collect
The personal data we process may include your name, email address, payment details (handled by our payment processor), IP address, browser information, and support inquiries. For a full breakdown, see our Privacy Policy.
International Data Transfers
We and our service providers (such as payment processors, analytics tools, and email services) may process your data outside the EEA. When we do, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, or transfers to jurisdictions recognized as providing adequate protection.
Data Retention
We retain your personal data only as long as necessary for the purposes described in our Privacy Policy, or as required by law (e.g., tax and accounting records). When data is no longer needed, it is securely deleted or anonymized.
Cookies and Tracking
We use cookies and similar technologies for essential site functionality and, with your consent, for analytics and marketing. You can manage your preferences through your browser settings at any time.
Please note: Some third-party tools embedded on our site (such as analytics or video players) may set their own cookies. These are governed by the respective providers' privacy policies.
Filing a Complaint
If you believe we have not handled your data in accordance with the GDPR, you have the right to lodge a complaint with your local data protection supervisory authority. We'd always appreciate the chance to address your concerns first, so please contact us before filing a complaint.
Changes to This Policy
We may update this GDPR page from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated through our website.
Contact Us
For any questions about this page or your data protection rights, please reach out at support@hypevideo.co.