Get in Touch
If you're experiencing any issues with HypeVideo, please reach out to our support team. We're committed to making sure the product works for you.
Before You Reach Out
To help us resolve your issue as quickly as possible, please include the following information in your email:
Describe the Issue
What were you trying to do, and what happened instead?
Screenshots or Errors
Attach any error messages or screenshots of the problem.
Your Setup
Your operating system, browser, and which API provider you're using.
Steps to Reproduce
Walk us through exactly what you did so we can replicate it.
Common Topics We Can Help With
- Setup & Installation: Getting HypeVideo up and running on your device.
- API Key Configuration: Connecting your Fal.ai or other provider API keys.
- Feature Questions: How to use AI UGC videos, AI twins, AI avatars, or faceless video features.
- Technical Issues: Bugs, errors, or unexpected behavior in the application.
- Billing & Refunds: Questions about your purchase or our 7-day refund policy.
- Account Issues: Problems accessing your purchase or license.
Refund Requests
If you're experiencing an issue that prevents you from using HypeVideo, please contact our support team first. We'll do our best to resolve it. If we're unable to make the product work for you within 7 days of purchase, you're eligible for a full refund. See our Refund Policy for complete details.
Please note: Issues related to third-party API providers (such as Fal.ai account setup, API billing, or API service outages) are outside the scope of HypeVideo support. For those, please contact your API provider directly.
Business Address
HypeVideo